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Alaska Airlines Horizon Air - Passenger Service Agent (Union) in Victoria, British Columbia

WHAT WE'RE ABOUT

We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.

YOUR ROLE

KEY RESPONSIBILITIES

  • Provide frontline customer service to our passengers

  • Works directly with passengers in ticket purchases, passenger check-in, and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

  • Other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in Canada

  • Previous customer service experience preferred

  • Friendly, knowledgeable and polite in all situations

  • Strong diplomacy and teamwork skills

  • Keyboard proficiency required

  • Excellent oral communication skills

  • Strong problem solving skills

  • Ability to lift 50 pounds required

  • Ability to work flexible schedules to include weekends and holidays required

  • Ability to juggle multiple tasks in a fast-paced and at times stressful environment

  • Ability to perform basic mathematics required

  • Bilingual strongly preferred (French/English)

  • Regular and predictable attendance required

  • If selected, ability to attend two weeks of training required

  • Depending upon your work location, you may be required to obtain USPS Mail Handling Certification

PAY

  • $14.35 per hour

  • Medical benefits

  • 6% 401k match

  • Monthly operational performance bonus (max $450/quarter)

  • Annual performance bonus target 5% annual earnings

  • Generous paid time off

  • Flight perks on Alaska Airlines & Horizon Air

START YOUR NEW JOURNEY NOW

Submit your application by 09/6/2019 11:59pm (Pacific Time). We'll be happy to see it.

EQUAL EMPLOYMENT OPPORTUNITY

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 35052

Location Victoria, BC

FLSA Status No FLSA Required

Full/Part Time Part-Time

Regular/Temporary Regular

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