Alaska Airlines Horizon Air - Passenger Service Agent (Union) in Victoria, British Columbia
WHAT WE'RE ABOUT
We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.
Provide frontline customer service to our passengers
Works directly with passengers in ticket purchases, passenger check-in, and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Other duties as assigned
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in Canada
Previous customer service experience preferred
Friendly, knowledgeable and polite in all situations
Strong diplomacy and teamwork skills
Keyboard proficiency required
Excellent oral communication skills
Strong problem solving skills
Ability to lift 50 pounds required
Ability to work flexible schedules to include weekends and holidays required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Bilingual strongly preferred (French/English)
Regular and predictable attendance required
If selected, ability to attend two weeks of training required
Depending upon your work location, you may be required to obtain USPS Mail Handling Certification
$14.35 per hour
6% 401k match
Monthly operational performance bonus (max $450/quarter)
Annual performance bonus target 5% annual earnings
Generous paid time off
Flight perks on Alaska Airlines & Horizon Air
START YOUR NEW JOURNEY NOW
Submit your application by 09/6/2019 11:59pm (Pacific Time). We'll be happy to see it.
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job ID 35052
Location Victoria, BC
FLSA Status No FLSA Required
Full/Part Time Part-Time