Alaska Airlines Station Duty Manager - SEA in Seattle, Washington
WHAT WE'RE ABOUT
We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.
Role Summary The Station Duty Manager coordinates all phases of the station operations during nights, weekends, and holiday with the full authority to make decisions critical to maintaining Horizon?s operating and safety objectives.
Scope & Complexity This leadership position manages ground service and customer service operations for Horizon Air day to day. You must be able to safely run these service operations in a challenging, fast pace environment, while maintaining strict compliance standards and customer service expectations.
Coordinate all phases of airport daily operations including nights, weekends and holidays with full authority to make decisions critical to maintaining Company operating and safety objectives.
Create, maintain, and demonstrate a safety culture on your shift that incorporates "Ready Safe Go" into all the daily operations.
Provide feedback or act on employee performance with recommendations for appropriate coaching and/or development if needed.
The person in this role will make recommendations to the Customer Service Manager on appropriate changes to ensure quality service and operational goals are achieved while meeting established productivity goals.
Manage and ensure that staffing levels are adequate in all operational areas. Day-to-day oversight to ensure lunch and break schedules meet operational flow.
Assess airport operation situations and respond in a manner that maintains operational reliability while ensuring safety, compliance and excellent customer service.
Collaborate with Maintenance, Flight Ops, Inflight and MCO to decide acceptable passenger, baggage, and on-time performance impacts due to off schedule operations.
Liaison with station training supervisor on training needs/opportunities with the station.
Responsible for employee recognition and attaining operational performance goals including: Safety (OJI/LTI & Accident rates), MAP rate, On-time performance, Time-to-Carousel and Customer Satisfaction, Uniforms, FOD, etc.
Implement any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow and balancing, and baggage make-up and delivery.
Provide leadership, direction and communication to coworkers to ensure that high standards and performance are maintained.
Oversight for any investigations required on your shift for: Injuries, incidents, or accidents.
Job-Specific Skills & Education Required
A minimum of 5 years customer service experience preferably with proven skills in passenger service or station operations.
A minimum of 2 years leadership experience.
A Bachelors of Arts or Science degree.
An equivalent combination of training, experience, and education will be considered in lieu of required experience and degree.
Experience with scheduling shift work, budget controls, administering discipline and demonstrated motivation skills.
Demonstrated diplomacy and teamwork skills.
Excellent organizational and interpersonal skills.
Excellent written and verbal communication skills.
Proven ability to direct the work of others in a positive way.
Ability to handle multiple and varied responsibilities.
Ability to juggle multiple tasks in a fast-paced environment.
Regular and predictable attendance.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
- Familiar with TSA, FAA, and IATA regulations and requirements related to ground handling and passenger boarding.
Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
START YOUR NEW JOURNEY NOW
Submit your application by 03/22/2019 11:59pm (Pacific Time). We'll be happy to see it.
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job ID: 33376
Location: Seattle, WA
FLSA Status: Exempt
Full/Part Time: Full-Time