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Alaska Airlines Horizon Air - Communications Agent in Seattle, Washington


We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.


Role Summary

The Communications Agent's primary focus is receiving, recording, and disseminating pertinent operational information to station and company personnel.

Scope & Complexity

This individual contributor will provide exceptional internal communication and customer service to flight crews, SOC, outstation, and other airline personnel.

Key Duties

  • Create and maintain a strong culture of safety that incorporates "Ready, Safe, Go!"

  • Monitor all flights in progress for possible delays, weather, flight cancellations and other information to Seattle Station

  • Input arrival and departure information and coding delays into the SABRE computer system through Gatesheet

  • Monitor for and help resolve parking and gating issues

  • Load planning and pre-fueling functions including planning outbound cargo loads and calculating required fuel

  • Other duties as assigned

Job-Specific Experience, Education & Skills


  • 1 year airline customer service experience

  • Strong diplomacy, problem solving, and teamwork skills

  • Ability to consistently lift 50 pounds

  • Ability to perform basic mathematics

  • Ability to juggle multiple tasks in a fast-paced environment

  • Ability to provide quality internal customer service

  • Ability to work a flexible schedule including weekends and holidays

  • High school diploma or equivalent

  • Minimum age of 18

  • Authorization to work in the U.S


  • Load planning and pre-fueling experience

  • Demonstrated knowledge of weather language and codes

  • Working knowledge of SABRE and IMAGE computer systems

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.


Submit your application by 06/22/2019 11:59pm (Pacific Time). We'll be happy to see it.


Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 33683

Location Seattle, WA

FLSA Status Nonexempt

Full/Part Time Full-Time

Regular/Temporary Regular