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Alaska Airlines Ground Service Agent in SeaTac, Washington

Company Description

We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.

Job Description

As a Ground / Ramp Service Agent (GSA) at the airport, you can literally get in with our company on the ground level. Because if you’re a great employee, you can quickly work your way to just about whatever your career goal might be. We encourage our people to develop themselves, find their passion, and go for it. In fact, being a Horizon GSA is probably one of the best kept secrets to starting a long career with us or Alaska Airlines.

If you’re ready to stand up to the elements, willing to work hard, and do what it takes to do a great job, you’ll be rewarded with lots of opportunities for growth, promotion, and success.

Benefits and perks include:

  • Monthly pay bonus*

  • Annual pay bonus*

  • Comprehensive health benefits

  • Paid holidays

  • 401(k) match

  • Career growth and learning opportunities

  • Free, unlimited standby travel privileges on Horizon Air and Alaska Airlines

  • Fun employee volunteer opportunities and community events

*Variable, based on company performance.

Key Responsibilities

As a Ground / Ramp Service Agent at the airport, you play a critical role in keeping our flights running smoothly and safely. You'll be responsible for:

  • Baggage and cargo handling

  • Aircraft marshaling

  • Aircraft deicing in winter

  • Remaining focused on safely performing duties

  • Other duties as assigned


Your shift schedule will vary, so you'll need to be flexible with your time. Punctual attendance is required. You should be physically strong to handle baggage, enjoy working outdoors at the airport in all kinds of weather, have an impeccable work ethic, and be willing to do your part in creating an airline people love.

  • High school diploma or equivalent required

  • Minimum age of 18

  • Authorization to work in the U.S.

  • Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years

  • Previous customer service experience preferred

  • Friendly, knowledgeable and polite in all situations

  • Strong diplomacy and teamwork skills

  • Strong verbal communication skills

  • Ability to communicate using a two-way hand held radio required

  • Ability to consistently lift 50 pounds required

  • Ability to juggle multiple tasks in a fast-paced and at times stressful environment

  • Ability to perform basic mathematics required

  • Ability to work flexible schedules to include weekends and holidays required

  • Regular and predictable attendance required

  • If selected, ability to attend five days of training in Seattle, WA and Portland, OR required

  • Depending upon your work location, you may be required to obtain USPS Mail Handling Certification

ENHANCED DRIVER'S LICENSE(EDL) or PASSPORT REQUIRED at time of badging for customs clearance. EDL can be obtained for a fee from the local licensing office. Proof of citizenship is required to get an EDL. Click here for more information.

Depending upon your work location, you may be required to obtain USPS Mail Handling Certification

If you have relevant experience as a baggage handler or other physical work such as warehouse, janitorial, construction, maid service, general labor, landscaping, freight team member, delivery driver, security, this may be a great fit for you!

Additional Information

The starting hourly wage for this position is $15.00 + performance bonuses, paid holidays, 401k match and generous paid time off! This is a non-exempt position.

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Brand: Horizon Air

Brand: Horizon Air