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Alaska Airlines Customer Service Agent in SeaTac, Washington

Company Description

We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.

Job Description

Role Summary

The Customer Services Agent (CSA) works in a fast-paced environment assisting customers with travel needs, such as answering inquiries, ticketing, checking-in passengers, and boarding flights.

Scope & Complexity

  • This position supports customer services activities for Alaska Airlines.

Key Duties

  • Assists customers with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

  • Sells tickets and ensures cabin accommodations.

  • Performs computer and paperwork tasks.

  • Evaluates and prepares flights by arranging seat assignments and load, coordinating special meals, and upgrades.

  • Performs boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

  • Operates, including driving, jet bridge.

  • Processes and secures passenger luggage.

  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete customer satisfaction.

  • Performs other duties as assigned.

Hours

  • This is a full-time position (approximately 30-40 hours per week)

Qualifications

Required

  • A minimum of 2 years of customer service or community service experience.

  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

  • Typing speed of at least 25 WPM.

  • Flexibility to work varied shifts (e.g., weekends, holidays).

  • Ability to participate in paid training.

  • Ability and willingness to accept a starting pay of $12.65 per hour.

  • Ability to learn and operate a computerized reservation system.

  • Ability to adapt to performing work according to set procedures.

  • Ability to anticipate needs of others in a fast paced environment.

  • Must have a valid Driver's license and Current Passport or Enhanced Driver's license at time of hire.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Education

  • High school diploma or equivalent is required.

Additional Information

  • $12.65 per hour

  • Medical, dental, and vision benefits

  • 401k retirement plan

  • Monthly and Annual profit sharing programs

  • Flight privileges on Alaska Airlines and Horizon Air!

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Brand: Alaska Airlines

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