Alaska Airlines Ramp / Customer Services Agent in Santa Rosa, California

WHAT WE'RE ABOUT

We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.

POSITION INFORMATION

KEY RESPONSIBILITIES

  • Provide frontline customer service to our passengers

  • Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

  • Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing

  • Select locations may perform reservations functions

  • Other duties as assigned

HOURS

  • This position is part-time with 20-30 scheduled hours per week and the opportunity to pick up additional hours if desired.

  • The hours of operation are 4AM - 1AM, seven days per week.

  • We are looking for candidates who are flexible and able to work any shift assigned; early morning, afternoon, late evenings, weekends, and holidays.

QUALIFICATIONS

  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in the U.S.

  • Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years

  • One year previous customer service experience required

  • Bilingual strongly preferred (Spanish/English)

  • Friendly, knowledgeable and polite in all situations

  • Keyboard proficiency required

  • Excellent oral communication skills

  • Strong diplomacy and teamwork skills

  • Strong problem solving skills

  • Ability to consistently lift 50 pounds required

  • Ability to juggle multiple tasks in a fast-paced and at times stressful environment

  • Ability to perform basic mathematics required

  • Ability to work flexible schedules to include weekends and holidays required

  • Strong ability to listen and respond effectively to repetitive questions

  • Regular and predictable attendance required

  • If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required .

PAY

TOTAL REWARDS PACKAGE:

  • The starting pay is $13.05 per hour. Pay increases to $13.47 per hour at 6 months.

  • Medical, dental, and vision coverage

  • 401K retirement plan with an employer match

  • Monthly and annual profit sharing program

  • Paid time off

  • Flight privileges on Horizon Air and Alaska Airlines! .

EQUAL EMPLOYMENT OPPORTUNITY

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Job ID: 32968

Location: Santa Rosa, CA

Full/Part Time: Part-Time

Regular/Temporary: Regular