Alaska Airlines Ramp / Customer Service Agent in Santa Rosa, California
WHAT WE'RE ABOUT
We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.
Provide frontline customer service to our passengers
Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
Select locations may perform reservations functions
Other duties as assigned
20-30 scheduled hours per week with the ability to pick up additional hours if desired
The hours of operation are 4AM - 1AM, seven days per week
We are looking for candidates who are flexible and can work any shift assigned
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in the U.S.
Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years
One year previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly, knowledgeable and polite in all situations
Keyboard proficiency required
Excellent oral communication skills
Strong diplomacy and teamwork skills
Strong problem solving skills
Ability to consistently lift 50 pounds required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required
$13.71 per hour
Medical, dental, and vision benefits
401K retirement plan
Monthly and annual profit sharing programs
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job ID 33468
Location Santa Rosa, CA
FLSA Status Nonexempt
Full/Part Time Part-Time