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Horizon Air Horizon Air - Ramp / Customer Service Agent in Santa Rosa, California

WHAT WE'RE ABOUT

We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.

YOUR ROLE

KEY RESPONSIBILITIES

  • Provide frontline customer service to our passengers

  • Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

  • Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing

  • Select locations may perform reservations functions

  • Other duties as assigned

HOURS

  • Part time position with the opportunity to pick up additional hours if desired.

  • The hours of operation are 4AM-1AM, seven days per week.

  • We are looking for candidates are flexible and able to work any shift assigned.

QUALIFICATIONS

  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in the U.S.

  • Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years

  • One year previous customer service experience required

  • Bilingual strongly preferred (Spanish/English)

  • Friendly, knowledgeable and polite in all situations

  • Keyboard proficiency required

  • Excellent oral communication skills

  • Strong diplomacy and teamwork skills

  • Strong problem solving skills

  • Ability to consistently lift 50 pounds required

  • Ability to juggle multiple tasks in a fast-paced and at times stressful environment

  • Ability to perform basic mathematics required

  • Ability to work flexible schedules to include weekends and holidays required

  • Strong ability to listen and respond effectively to repetitive questions

  • Regular and predictable attendance required

  • If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required

PAY

  • $13.71 per hour

  • Medical benefits

  • 6% 401k match

  • Monthly operational performance bonus (max $450/quarter)

  • Annual performance bonus target 5% annual earnings

  • Generous paid time off

  • Flight perks on Alaska Airlines & Horizon Air

START YOUR NEW JOURNEY NOW

Submit your application by 9/27/19 11:59pm (Pacific Time). We'll be happy to see it.

EQUAL EMPLOYMENT OPPORTUNITY

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 35189

Location Santa Rosa, CA

FLSA Status Nonexempt

Full/Part Time Part-Time

Regular/Temporary Regular

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