Alaska Airlines - Alaska Air - Horizon Air Customer Services Agt TC PG2 in Medford, Oregon

Regular/Temporary: Regular

Job ID: 29467

Full/Part Time: Full-Time

Location: Medford, OR

Job Title: Customer Services Agt TC PG2


Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout Alaska, California, Oregon, Washington, Idaho, Montana, Colorado, Utah, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and partner carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE: ALK).

It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon experience". This has brought us national and international recognition: Horizon Air was named "Regional Airline of the Year" by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009. .



  • As a working leader of the group, the Customer Service Team Captain will assume the responsibility and accountability of the team and of team members while leading, directing, motivating, evaluating and approving the work of the Customer Service Agents.

  • The Team Captain is responsible for the success of a team's ability to achieve the mutually established goals for both Horizon Air and Alaska Airlines.

  • The Team Captain will ensure that each agent follows proper procedures

  • Other duties as assigned, may include clerical functions, reports, and assisting with unexpected passenger needs or complaints

  • The Team Captain will perform outdoor Ground Service duties including baggage, cargo handling, aircraft marshaling, and aircraft deicing.

  • The Team Captain will also perform Passenger Service Agent duties.


  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in the U.S.

  • One year Horizon Air customer service experience required

  • Experience within the customer services airport environment required

  • Ability to consistently lift 70 pounds

  • Friendly, knowledgeable and polite in all situations

  • Keyboard proficiency

  • Excellent verbal communication skills

  • Strong diplomacy and teamwork skills

  • Strong problem solving skills

  • Ability to juggle multiple tasks in a fast-paced environment

  • Ability to lead, direct and motivate teams for optimum performance

  • Ability to perform basic mathematics

  • Ability to work a variety of schedules, to include weekends, nights and holidays

  • Must be able to work well in a team environment and understand team objectives

  • Regular and predictable attendance

  • Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years

  • Excellent active listening skills


The location for this position is in Medford, Oregon


For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well). Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .


Please apply on or before: May 26th

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.