Alaska Airlines - Alaska Air - Horizon Air Customer Service and Ramp Agent in Mammoth, California

Regular/Temporary: Regular

Job ID: 29452

Full/Part Time: Part-Time

Location: Mammoth, CA

Job Title: Customer Service and Ramp Agent

PAY

The starting hourly wage for this position is $11.86 per hour and includes flight benefits.

HORIZON AIR STORY

Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout Alaska, California, Oregon, Washington, Idaho, Montana, Colorado, Utah, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and partner carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE: ALK).

It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon experience". This has brought us national and international recognition: Horizon Air was named "Regional Airline of the Year" by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009. .

POSITION INFORMATION

KEY RESPONSIBILITIES

  • Provide frontline customer service to our passengers

  • Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

  • Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing

  • Other duties as assigned.

TRAINING

  • One week of paid training in Portland, OR. Flight and hotel accommodations are provided by the company.

  • Two weeks of paid on the job training at the airport.

HOURS

  • Training will be part-time to full-time hours. This is a variable time position where the agent will backfill for any holes that are in the operation. Hours scheduled per week will vary based on the needs of the operation. The agent will receive 2 weeks advanced notice of their schedule.

  • Current hours of operation are 3:45PM - 7:30PM, however this will change during busy season.

QUALIFICATIONS

  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in the U.S.

  • Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required

  • Bilingual strongly preferred (Spanish/English)

  • Friendly, knowledgeable and polite in all situations

  • Keyboard proficiency required

  • Excellent written and verbal communication skills

  • Strong diplomacy and teamwork skills

  • Strong problem solving skills

  • Strong organizational skills

  • Ability to consistently lift 50 pounds required

  • Ability to juggle multiple tasks in a fast-paced and at times stressful environment

  • Ability to perform basic mathematics required

  • Ability to work flexible schedules to include weekends and holidays required

  • Strong ability to listen and respond effectively to repetitive questions

  • Regular and predictable attendance required

  • If selected, ability to attend 9 day training in Seattle, WA and Portland, OR required

THE LOCATION

The location for this position is at the Mammoth Yosemite Airport (MMH).

OUR CULTURE - HORIZON AIR

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .

POSTING INFORMATION

Please apply on or before: MONDAY, MAY 29TH

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.